**Wicked Earth Shipping and Returns Policy**
At Wicked Earth, we strive to offer a smooth and hassle-free shopping experience. Below you'll find everything you need to know about our shipping and returns policies.
Shipping Policy
**Processing Time:**
All orders are processed within 3-4 business days unless otherwise stated, excluding weekends and holidays. Please allow additional processing time during peak seasons or promotional periods.
**Shipping Rates:**
Shipping rates are calculated at checkout based on your location and the size of your order. We offer several shipping options to meet your needs, including standard and express delivery.
**Domestic Shipping:**
We currently ship Australia wide, shipping typically takes 5-7 business days, depending on your location. Express shipping options are available for faster delivery.
**Tracking:**
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package's journey from our warehouse to your door.
**Lost or Damaged Packages:**
If your order is lost or damaged during transit, please contact us within 7 days of receiving your tracking information. We will work with the carrier to resolve the issue and ensure that you receive your order or a replacement.
Returns Policy
We want you to love everything you buy from Wicked Earth, but if you’re not completely satisfied, we offer a simple return process.
**Eligibility for Returns:**
- Items must be returned within **30 days** of purchase.
- Products must be unused and in the original condition with all tags and packaging intact.
- Certain items, such as **sale items**, and **gift cards**, are not eligible for return. Please check the product page for specific details.
**Return Process:**
1. To initiate a return, please email us at [admin@wickedearth.com.au] with your order number and reason for return.
2. Our customer service team will provide you with a return authorization and shipping instructions.
3. Pack the item securely, including the original packaging and any included materials, and send it back to the provided address.
4. Once we receive your return, we will inspect the item and process your refund or exchange.
**Refunds:**
- Refunds will be issued to the original payment method within 7-10 business days after we process your return.
- Shipping costs are non-refundable, unless the return is due to a mistake on our part (e.g., wrong or damaged item).
**Exchanges:**
If you would prefer an exchange instead of a refund, please let us know when you contact us to initiate the return. We will be happy to send out the replacement item once we receive the returned product.
**Non-Returnable Items:**
- **Gift Cards**
- **Sale/Discounted Items**
- Items marked as "final sale" or otherwise non-returnable
**Questions?**
If you have any questions or need assistance, please contact our customer service team at [admin@wickedearth.com.au], and we'll be happy to help!
Thank you for shopping with Wicked Earth! We’re committed to providing you with the best products and service.